Intercom
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Intercom's platform is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Founding Year
2011
Headquarters
San Francisco
,
United States
Sector(s)
SaaS
Funding State
Pre-Seed
Seed
Series A
Series B+
Exited
Total Funding Amount
$291.85M
Funds that Investested
Index Ventures
Fund based in London, San Francisco and Geneva, helping entrepreneurs turn bold ideas into transformative international businesses. Index covers every investment stage, from earliest seed through to explosive growth.
Pre-Seed
Seed
Series A
Series B+
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Kleiner Perkins
Kleiner Perkins was founded in the 1970s by Tom Perkins and Eugene Kleiner. The firm is focused on early-stage digital consumer and enterprise, green tech and life sciences companies.
Pre-Seed
Seed
Series A
Series B+
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Freestyle Capital
Freestyle has been investing for over 12 years and was one of the first firms started by Founders. Their GPs, Dave & Jenny each have over 25 years in tech, both successfully exiting multiple times. Freestyle boasts a portfolio of 130+ companies.
Pre-Seed
Seed
Series A
Series B+
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500 Global
Previously called 500 Startups, 500 Global has backed over 5,000 founders representing more than 2,600 companies operating in 80 countries. Their portfolio includes 51 companies valued at over $1 billion and 140 companies valued at over $100 million.
Pre-Seed
Seed
Series A
Series B+
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Social Capital
Social Capital is a venture capital investment firm that partners with entrepreneurs at all stages
Pre-Seed
Seed
Series A
Series B+
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Bessemer Venture Partners
With more than 135 IPOs and 200 portfolio companies in the enterprise, consumer and healthcare spaces, Bessemer supports founders and CEOs from their early days through every stage of growth. Bessemer’s global portfolio has included Pinterest, Shopify, Twilio, Yelp, LinkedIn, PagerDuty, DocuSign, Wix, Fiverr and Toast and has more than $20 billion of assets under management.
Pre-Seed
Seed
Series A
Series B+
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Investors that Investested
Andy McLoughlin
Managing Partner, Uncork Capital
Andy McLoughlin invests in early-stage software startups that help businesses operate like the best companies in the world either by building better, selling more, or operating more effectively. His portfolio includes LaunchDarkly, Human Interest, Focal Systems, Fountain, Crossbeam, Coder, Sym, Tailscale and Mutiny. Prior to joining Uncork in 2015, Andy was co-founder of Huddle, a London-based enterprise collaboration platform which was acquired in 2017. He was also an active angel investor with a personal portfolio of 40+ startups including Intercom; Tray.io, Pipedrive (acquired by Vista Equity Partners; Bugsnag; Apiary (acquired by Oracle); Buffer; Secret Escapes; Calm; and Postmates (acquired by Uber).
Pre-Seed
Seed
Series A
Series B+
Ethan Kurzweil
Partner, Bessemer Venture Partners
Ethan is a partner in the San Francisco office and a leading investor in a variety of technology verticals. He’s passionate about new platforms that provide technologists and business users with democratized access to cutting-edge technical tooling. Before joining Bessemer in 2008, he worked for Dow Jones & Co., managing the turnaround of international editions of the Wall Street Journal, and Linden Lab, the creator of Second Life. Earlier in his career, Ethan co-founded SSB-Bart Group (now known as Level-Access), a company whose mission is to make the Internet accessible to users with disabilities.
Pre-Seed
Seed
Series A
Series B+
Josh Felser
Co-Founder (Climactic); Co-Founder (Freestyle), Climactic, Freestyle Capital
Co-founder and Managing Director of Climactic VC, and a Co-Founder of Freestyle.
Pre-Seed
Seed
Series A
Series B+
M.G. Siegler
General Partner, GV
Deeply involved in the startup space since 2005, first as a web developer and then as a journalist, M.G. brings a reporter’s sensibility to his roles as an investor and startup advisor. M.G. credits his journalism background with a key quality he looks for today in founders: the ability to communicate well. “It’s an overlooked skill because a good idea doesn’t always translate into a viable product with users and customers. Storytelling – what you’re doing and why it matters – is incredibly important, whether convincing users to download your app, rallying your team behind a launch, or raising your next round of funding.” Before joining GV, M.G. was a founding partner at CrunchFund, an early-stage investment fund. Before that, he reported on the startup world for TechCrunch and VentureBeat. He still writes regularly for his Medium publication, 500ish.
Pre-Seed
Seed
Series A
Series B+
Mark Goldberg
Partner, Index Ventures
Mark joined Index in 2015. He leads investments in financial services and software businesses, from seed to pre-IPO stages.
Pre-Seed
Seed
Series A
Series B+
Mamoon Hamid
Partner, Kleiner Perkins
He joined Kleiner Perkins in 2017 after splitting away from Social Capital, a firm he founded alongside Chamath Palihapitiya and Ted Maidenberg. Hamid sits on the board of Figma, Rippling and Netskope, all of which raised new funding rounds at multi-billion-dollar valuations in 2021. He was also an early investor in Slack, which went public in 2019 before being sold to Salesforce for $27.7 billion in 2021.
Pre-Seed
Seed
Series A
Series B+
Round-focused Sheets
Geography-focused Sheets
Sector-focused Sheets
